Distance Sales Agreement.

1.1 Seller

1.2 Buyer

The person who creates an account and places an order in the Koordinat Coffee mobile application (the “App”). The Buyer’s name, e-mail address and (if provided) phone number are taken from the account details in the App at the time of the order.

This agreement sets out the rights and obligations of the parties, under the Consumer Protection Law No. 6502 and the Distance Contracts Regulation, regarding the sale and delivery of the products ordered electronically by the Buyer through the App, whose characteristics and sales price are shown on the order screen.

3.1 The type, quantity, selected extras, unit price and VAT-inclusive total of the products are shown on the order confirmation screen and in the order summary; this information forms an integral part of this agreement.

3.2 Prices are in Turkish lira and include VAT. No additional delivery fee is charged for pickup orders.

3.3 Payment is made in advance by credit or debit card through PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş., with 3D Secure verification. The Seller does not see or store the Buyer’s card details.

3.4 The financial document for the order (receipt or e-Archive invoice) is provided at handover or sent to the Buyer’s e-mail address in accordance with the legislation.

4.1 The products are handed over to the Buyer at the Seller’s branch shown in the order summary (pickup): Çiğdede — Çiğdede Mah. Mehmet Aslan Cad. No: 201 D: 1, 31800 Samandağ / Hatay (map); Atatürk — Atatürk Mah. Nazım Hikmet Ran Cad. No: 32, 31800 Samandağ / Hatay (map). There is no home delivery or shipping.

4.2 Preparation starts when the payment is approved. The Buyer is notified in the App when the order is ready. Handover takes place on presentation of the order number shown in the App.

4.3 Ready orders are held in store for 30 minutes from the ready notification. Because the products are perishable, freshness cannot be guaranteed for orders not collected within this period, and no refund is made in that case. Force majeure and delays caused by the Seller are reserved.

4.4 If the Seller finds that an order cannot be prepared for any reason (item sold out, technical fault, store closed, etc.), it informs the Buyer immediately and refunds the full amount to the card used for payment within 14 days at the latest.

5.1 Under Article 15(1)(c) of the Distance Contracts Regulation, the right of withdrawal does not apply to contracts for goods that are liable to deteriorate rapidly or expire. The products are drinks and food prepared to order and therefore fall within this exception.

5.2 Nevertheless, the Buyer may cancel the order before preparation begins, in the App or through the Seller’s contact channels. In that case the full amount is refunded to the card used for payment within 14 days of the cancellation at the latest.

6.1 If the product handed over differs from what was ordered, is incomplete or defective, the Buyer reports this to the staff at handover or to the Seller’s contact channels as soon as possible.

6.2 Under Article 11 of Law No. 6502, the Buyer may request replacement with a non-defective product, a refund, or a price reduction proportionate to the defect. Refunds are made to the card used for payment.

Refunds are made to the card used for payment through PayTR. The time for the refund to appear on the card depends on the Buyer’s bank (usually 2–10 business days). As no instalments are used, the refund is made in a single transaction.

8.1 The Buyer confirms that, before ordering, they read the Pre-Information Form, were informed of the key characteristics of the products, the sales price, the payment and delivery terms and the exception to the right of withdrawal, and accepted these electronically.

8.2 The Seller is not obliged to prepare the order if the card is found to have been used unlawfully by someone other than the cardholder, or if the bank does not approve the payment.

8.3 The Seller reserves the right to change the menu, prices and campaigns in the App. Confirmed orders are completed at the price valid at the time of confirmation.

The Buyer’s personal data is processed as described in the KVKK Privacy Notice and the Privacy Policy.

For disputes arising from this agreement, the Consumer Arbitration Committees at the Buyer’s place of residence or where the transaction took place are competent within the monetary limits announced each year by the Ministry of Trade, and the Consumer Courts for disputes above those limits.

The Buyer is deemed to have accepted all terms of this agreement when confirming the order and completing the payment. The agreement is concluded electronically on the order date; a copy is stored with the order record and sent to the Buyer by e-mail on request.