Cancellation & refunds.

• Before preparation starts: cancel from the order screen in the App or by contacting us. The full amount you paid is refunded.
• After preparation has started: products are made fresh, to order, so cancellation is not possible.
• Cancelled by us: if we cannot prepare your order — for example an item is sold out, there is a technical fault or the store is closed — we let you know and refund the full amount.

Under Article 15(1)(c) of the Distance Contracts Regulation, the right of withdrawal does not apply to contracts for goods that are liable to deteriorate rapidly or expire. Our drinks and food prepared to order fall within this exception. The cancellation option above is offered by us voluntarily, despite this legal exception.

If the product you received is different from what you ordered, incomplete or faulty, please tell our staff at handover or write to coffeekoordinat@gmail.com as soon as possible. Under Article 11 of the Consumer Protection Law No. 6502, at your choice we will:

• prepare the product again free of charge, or
• refund the product price to the card you paid with, or
• give a discount proportionate to the defect.

Ready orders are held in store for 30 minutes from the ready notification. Because the products are perishable, no refund is made for orders not collected within this period. If you let us know you are running late, we will hold your order as long as we reasonably can.

Refunds are made only to the card used for payment, through PayTR. We do not refund in cash or to another account. For debit cards the amount returns to your account; for credit cards it returns to your card limit.

For cancellation and refund requests: 0536 616 6166 or coffeekoordinat@gmail.com. Please include your order number.